Help Desk Hell

I had a caller the other day that vexed me. (I was already groggy because I had to start work @ 8am in the morning.)

So I pick up the phone and say "Good morning, IT Services, Ryan speaking." And I get, "Soooooo, when's the service going to up?"

Ok. So I'm a psychic now. What, your room service? Your brain service, maybe? Sheesh.

"What service?" I replied.

"My email."

Ok, King Stupid, now I can start to troubleshoot.

That was a few days ago. Today, however, was filled with relatively easy calls of people who had forgot their CWL username and passwords. Those are a cinch.

Occasionally, there are the professor emerituses who are on a Windows 95 system with dial-up who cannot receive their e-mail. Sorry buddy, you missed the bandwagon, you snooze you loose. Yea right, that's what I WISH I could say to them...DEAL WITH IT!

Oh, I'm not bitter. But working at ITServices UBC can be quite invigorating at times...